Terms and Conditions My Safe Place Transfer

Last Update: DECEMBER 2024

Safety Taxi Srl (hereinafter referred to as the "My Safe Place service management company") with its headquarters at 518 Via dei Monti Tiburtini, 00157 Rome, Italy - VAT and C.F. 15768851006

Email address: info@mysafeplace.it

General Terms

1. My Safe Place Transfer Service

1.1. My Safe Place Transfer provides two types of services:

• Dedicated on-demand transferscarried out in vans and sedans available 24 hours a day, seven days a week;
• Shared Shuttlewith departures from specific points of interest (e.g., Fiumicino airport) and a predetermined schedule, using vehicles with a maximum capacity of 8 seats. The ride is shared with other travellers heading to nearby destinations.

1.2. Door To Door:All My Safe Place Transfer services include the Door to Door solution. Passengers are picked up by the driver at any point of interest or address (airport, port, home, hotel, etc.) and driven to the indicated destination. If the vehicle cannot reach the destination due to traffic restrictions and/or limitations, the ride will end at the nearest accessible point to the destination.

1.3. Before utilizing the services offered by My Safe Place, the user must request passenger transportation service through the My Safe Place Transfer web portal or at the points of sale. The user needs to provide the operator and/or retailer with their first name, last name, email address, telephone number, date and time of the service, number of passengers, number of luggage, departure address, and destination address. Once the request is properly submitted, the user can use My Safe Place Transfer services in accordance with these Terms and Conditions and the applicable legal provisions. Your personal data will be processed in accordance with the Privacy Policy available on the My Safe Place Transfer web portal.

1.4. After submitting the request, the user can access the services provided by My Safe Place Transfer by following the instructions during the booking process. Customers can enhance their request by adding additional services, including but not limited to transfer and sanitization services: vehicles further sanitized through the exclusive My Safe Place sanitization system; Kids and Teens transfer service for parents of children and teens aged 3 to 17; Special Needs transfer service for fragile and immunocompromised individuals; VIP transfer service for customers seeking transfers in luxury cars for total comfort. Additional services may be included in compliance with the conditions of this contract and consumer protection regulations. Customers can book transfers for the same day (with at least two hours' notice) or for a future date and time. Shared Shuttle service can also be booked directly at our outlets.

1.5. Upon request, if available, the company will provide an innovative vehicle disinfection service using the Made in Italy SCB+ device. This device can saturate the vehicle with a dry cloud in seconds, reducing bacterial load on surfaces by more than 99% (efficacy tests conducted by independent and accredited laboratories are available on the My Safe Place Transfer web portal). Before entering the vehicle, users can check the sanitization status by entering the license plate in the dedicated portal, which provides details such as the date and time of sanitization, time elapsed since the last sanitization, any videos showing the sanitization process, and the option to download a PDF document certifying the sanitization.

1.6. Digital services do not include the required internet connection. The user is solely responsible for and bears the cost of internet access, technical requirements, and the configuration and capabilities of the Device to use the portals and update the necessary software.

1.7. The reservation/request for a transfer can be made through the web portal or in person at the points of sale and is free of charge, except for any costs related to the use of the mobile device, such as connection costs. The user does not need to pay any fee to the management company of My Safe Place Transfer for making a reservation. However, the user is responsible for the costs related to internet usage, according to their telephone provider's rate plan.

1.8. Shared Shuttle request process:The customer must fill out the Shared Shuttle request form, providing the necessary information for the ride, either at the point of sale with the assistance of My Safe Place Transfer staff or electronically using the web portal. Once the telematic request is finalized, the user will receive a voucher with directions to the meeting point, where My Safe Place staff will validate the request before departure. After the validation process is complete, the user may wait for a maximum of 30 minutes (estimated maximum wait time for the vehicle to fill with passengers) before departure. In special situations and/or events, the waiting time may exceed 30 minutes.

1.9. Dedicated Transfer request process:Customers can request the Dedicated Transfer service at any time through telematics channels, points of sale, or contact methods (WhatsApp, phone, email). After submitting the reservation request, My Safe Place staff will send the customer confirmation of the service along with travel details. If the request is not processed by My Safe Place staff within one hour of submission, it is considered unconfirmed.

1.10. The use of digital services does not create a binding agreement between the management company and the user for personal transportation requests. The management company of the My Safe Place Transfer service also assumes no liability to third parties, partner drivers, or associative bodies to which drivers may be a part (e.g., consortia and cooperatives). he transportation services are governed exclusively between the user and the driver, in accordance with legal provisions.

2. Review, Suspension, and Termination of Service

2.1. The My Safe Place Transfer service management company reserves the right to change the services provided at any time, reasonably, to improve service quality.

2.2. The My Safe Place Transfer service management company reserves the right to suspend or terminate the service at any time, temporarily or permanently, for any reason without the obligation to notify individual users.

2.3. The My Safe Place Transfer service management company reserves the right to temporarily or permanently suspend, discontinue, or restore additional services related to the transportation of people or create and implement new services, modify, supplement, or delete functionality of the portals in accordance with the laws and this contract.

2.4. The My Safe Place Transfer service management company reserves the right for operational reasons and to optimise transfer times and routes, to anticipate or postpone the pick-up time, always respecting the time required for boarding procedures.

2.5. The My Safe Place Transfer service management company in case of extraordinary events (e.g. marathons, strikes, etc.), closed roads or changes to the road network, reserves the right to change the pick-up location, subject to prior notice, in order to guarantee the transfer service to passengers.

3. Availability

3.1. The user has no claim to constant and uninterrupted availability of the services offered. The management company will strive to ensure the maximum possible availability of the My Safe Place Transfer service and promptly correct any service malfunctions, but no rights arise for the user as a result. At the time of the customer's request, the availability of drivers to provide the transfer service cannot be guaranteed. In such cases, the request cannot be confirmed.

4. Warranty and liability

4.1. The management company of the My Safe Place Transfer service does not guarantee the correct and complete transmission of data, nor the timely receipt of data by the user or driver.

4.2. The management company of the My Safe Place Transfer service will be liable for damages suffered by the user due to the use of the services only if such damages result from intentional or gross negligence on the company's part. If damages result from incorrectness, incompleteness, or delays in the transmission of information or due to the unavailability or malfunction of computer systems, the management company will be liable only if such damages were caused by intentional or gross negligence.

4.3. In all other cases, the My Safe Place Transfer service management company will be exclusively liable for its own negligent breaches of contractual obligations. In the latter case, liability will be limited to reasonable and foreseeable damages.

4.4. In the event of negligent conduct, the service management company will be liable only if it has breached an essential contractual obligation, and only for typical and foreseeable damages. Essential contractual obligations are those that enable the contract to be properly performed and on which the contracting party relies or could rely for the fulfillment of its needs.

4.5. The mandatory provisions of the Consumer Code remain in force.

4.6. In the event that the transmission of data results in damage or deterioration of the user's software or hardware equipment, the My Safe Place Transfer service management company may be held liable only if this was caused with intent or gross negligence on its part. It is understood that the service management company is not responsible for the loss of data, as the user is solely responsible for backing up their own data.

4.7. The customer and the driver have an obligation to behave with mutual good faith, and it is the duty of both to ensure that the contact and the service rendered by the driver are in compliance with all applicable laws and regulations from time to time.

4.8. In the event that the My Safe Place Transfer service management company temporarily or permanently suspends all or part of its services for cause, such circumstances shall not give rise to any liability to the user.

4.9. The My Safe Place Transfer service management company is not responsible for the content, services, and websites of third parties that have been uploaded to the website owned by the same.

5. Obligations of the user

5.1. You are always obligated to provide truthful and complete personal information that is necessary to enable you to use the services offered by the management company, as requested during the application process, in accordance with the respective privacy policies of the management company, as well as to update and retain such information.

5.2. The user must also use the digital services in a way that does not compromise, overburden, or damage them and in a way that does not jeopardize or circumvent the services' intended purposes. The user shall neither personally nor through third parties circumvent or modify the security measures of the digital services.

5.3. All computer systems used in the management of the services remain the property of the management company. The computer system must not be copied, modified, redesigned, decoded, distributed, or reverse-engineered.

5.4. The user must keep their credentials secure by not disclosing them to third parties or allowing them access to their restricted areas. They are solely responsible for the confidentiality and security of their account. Any unauthorized use, bugs, or abnormal behavior must be reported immediately to the management company.

5.5. If the user has committed an infringement, they shall indemnify and hold the management company harmless from any liability to third parties, as well as from the costs of legal defense. In the event of a breach of the agreement, the user is also obliged to compensate for damages suffered by the management company of the My Safe Place Transfer service.

5.6. In the event that third parties make claims against the management company of the My Safe Place Transfer service for violations committed by the user, the user is obliged to promptly notify the management company of the My Safe Place Transfer service in order to provide all the information necessary to assess the claims and prepare an appropriate defense.

5.7. Personal data of third parties transmitted or disclosed to the user may be processed only by the user in accordance with the provisions governing the digital services and for their intended purposes and may not be transmitted to third parties not involved.

6. Liability for content and publications on digital platforms (e.g., Social Networks)

6.1. Responsibility for content posted and transmitted via the My Safe Place Transfer service, the My Safe Place Transfer website, or any social network used by My Safe Place Transfer, including but not limited to: Facebook, Instagram, etc., rests solely with the user who posted the content. Such user is required to comply with the applicable legal provisions.

6.2. The management company of the My Safe Place Transfer service reserves the right to immediately remove content and postings that do not comply with applicable legal provisions.

7. Payment for transportation service and Refund

7.1. Payment for transportation services can be made at the end of the ride using the following methods: credit card (Visa, Mastercard, American Express), ATM, cash, or at the time of booking through the My Safe Place Transfer Service operators or the My Safe Place portal, when available, except as outlined in Section 7.7. . The price of the service provided is locked in. The amount of the ride is agreed upon and communicated prior to departure, and there are no surcharges under any circumstances over what has been agreed upon. The customer may request an invoice at the time of booking, indicating all the necessary billing information.

7.2. The customer may make payment, when available, through PayPal, Stripe, or other digital payment systems except as outlined in Section 7.7. . The service management company uses a third-party company to manage payment and credit card data, for which please refer to the terms and conditions of the contract (https://www.paypal.com/it/webapps/mpp/ua/legalhub-full - https://stripe.com/it/ssa). The service management company does not directly store, retain, and manage credit card data, so it is not responsible for any misappropriation or unauthorized use.

7.3. The customer may also pay for selected additional services in the same manner as in 7.1, for example, the additional vehicle sanitization service.

7.4. When activating the payment system, the user chooses which of the offered methods they wish to use. The user may, at any time, change, adjust, or cancel their choice of any of these selected payment methods.

7.5. If the user chooses PayPal as the payment method, the user pays the management company the final amount they have selected during the payment process without their bank details being disclosed. This involves a direct debit, electronic bank account debit or deferred debit, credit card payment exclusively between the user and PayPal. In accordance with PayPal's terms of use, the user may be charged an additional fee for using the PayPal service. In accordance with PayPal's terms of use, during the payment process, PayPal expressly reserves the right to charge the amount of payment due to the user's PayPal account.

7.6. All tickets purchased are non-refundable. Alternatively, they can be used within six months of purchase. For outbound transfers (routes to Fiumicino Airport), a change in the date and time of departure can be requested during Customer Care operating hours by contacting Customer Care in advance.

7.7. Transfers scheduled during overnight hours, to and from Civitavecchia to other destinations in Italy, for groups and all bookings exceeding the value of 60 € must be paid in advance using the Stripe link provided by the booking office. If payment is not completed, the service cannot be provided.

7.8. In the event of a no-show by the customer, the full payment for the service will be required via the Stripe link sent by the booking office.

7.9. If the service is cancelled less than 12 hours before the agreed transfer time, the full amount must be paid via the Stripe link sent by the booking office.

8. Animal transportation

8.1 Animal transportation is only available as a private transfer. Only small animals in a pet carrier and with a muzzle are permitted.

Payment for this service must be made through the Stripe link provided by the reservations office.

9.Items Left Onboard the Vehicle

9.1 If a passenger forgets personal items onboard the vehicle during a transfer, My Safe Place Transfer offers the option to return the items to the owner. The return will be arranged in a manner that does not disrupt regular service operations.

Items left behind can be returned to the passenger’s domicile or another agreed-upon location, either through a standard return or a priority return service.

Standard Return (within the Aurelian Walls): The cost will match the fare for a single passenger ride on the Fiumicino Airport–Rome route (€20).

Standard Return (outside the Aurelian Walls): The cost will be calculated based on the distance travelled and communicated to the customer by Customer Care.

For priority returns (faster service than standard operational timelines), a surcharge will apply to the mileage cost. This surcharge will be determined based on specific requirements and operational availability and will be communicated to the customer by Customer Care.

Payment for the return service will be made in a manner agreed upon with Customer Care.

My Safe Place Transfer assumes no responsibility for any damage, loss, or deterioration of items forgotten after the transfer has concluded. Passengers are advised to check their belongings thoroughly before leaving the vehicle.

10. Deactivation of the Online Payment Service

10.1. The management company of the My Safe Place Transfer service reserves the right to deactivate the online payment service at any time without the need for any reason. The availability of the online payment service will be communicated to the My Safe Place Transfer user during the request phase.

10.2. If the online payment service is not available, the user will need to pay the transport fare or any additional services directly to the driver at the end of the journey, as outlined in section 7.1, or during the booking phase to the operators of the My Service Safe Place Transfer, or on the My Safe Place portal when it becomes available.

11. User Contractual Obligations and Payment Methods

11.1 If the user has a personal account within the My Safe Place IT services, they are obligated to take all reasonable precautionary measures to protect their credentials against unauthorized access by third parties immediately after creating and entering such credentials. The user is specifically prohibited from sharing their credentials with third parties other than the registered user. Additionally, the user must promptly report any loss, theft, or improper use of their credentials, smartphone, or other device used to access the My Safe Place Transfer services and/or pay for the ride via the permitted payment service, as well as any unauthorized use of their user account or credentials, or any suspicion of such use.

11.2 The company managing the My Safe Place Transfer service reserves the right to disallow certain payment methods.

11.3 The management company of the My Safe Place Transfer service reserves the right to temporarily or completely block the user's account or additional features connected to the ride payment process, or request the user to create new credentials if justified by reasons related to the security of the user's assets or the user's personal account, or if there is suspicion of unauthorized or malicious use of the personal account or user identification key. In such cases, the management company will notify the user of the account blockage or the suspension of additional functions related to the ride payment process, providing reasons within the limits allowed by law, if possible before or immediately after the action.

12. Liability

12.1. If the user chooses to pay the transport fee through direct debit, they must ensure that there is sufficient funds in the debited account. In the event of an unsuccessful debit attempt by the service management company due to insufficient funds, the user will be responsible for covering any costs and damages incurred.

12.2. The service management company assumes no responsibility for the cashless payment process, particularly if conducted via credit card debit, PayPal, or Stripe. In case of false charges or accounting errors and payment process malfunctions, the user must contact the payment service provider.

12.3. If the user negligently fails to protect their credentials against unauthorized access by third parties, resulting in damage to the service management company, the company reserves the right to charge the user for such damage. Conversely, after the user reports the account blockage to the service management company, any costs incurred through the use of a blocked user account will be borne by the company itself.

12.4. The legal liability of the My Safe Place Transfer service management company for services governed by this contract is limited to foreseeable damages resulting from violations of its obligations committed with willful misconduct or gross negligence. In cases of slight negligence, the service management company is only liable for violations of essential and fundamental obligations.

12.5. The provisions of the Consumer Code remain valid.

13. Duration and Termination

13.1. The contractual relationship between the user and the management company of the My Safe Place Transfer service begins upon the user's acceptance of the Terms and Conditions and is considered to be in effect for an indefinite period.

13.2. If the user qualifies as a consumer, they have the right to withdraw from the contract within fourteen days of accepting the aforementioned Terms and Conditions without specifying a reason. This right of withdrawal must be exercised by sending a written communication by registered mail to the following address: SAFETY TAXI SRL, located at Via dei Monti Tiburtini 518, 00157 Rome. Upon receipt of the withdrawal notice, both parties are released from their respective obligations arising from the contract. However, the right of withdrawal cannot be exercised for services already provided by the company managing the My Safe Place Transfer service.

13.3. Without prejudice to the provisions of section 11.2, both parties may terminate this contract with 14 days' notice by sending a written communication via registered mail with acknowledgment of receipt or via written communication via PEC with proof of receipt. The right of termination cannot be exercised for services already provided by the company managing the My Safe Place Transfer service.

13.4. Upon effective termination of the Contract, the management company of the My Safe Place Transfer service may take the following actions: block access to the user's personal area and deactivate it; disable any connections to the user's personal area; discontinue any services provided by the My Safe Place Transfer service management company to the user.

14. Compensation for Damage Caused by Loss of Bodily Fluids During Transfer

In the event of unintentional loss of bodily fluids inside the vehicle during the transfer, the passenger is required to compensate the driver immediately.

The compensation is set at a flat fee of €300, with the obligation to provide additional payment if the damage is deemed more severe.

This lump sum includes the cost of cleaning the vehicle and the impact on the service due to the vehicle being temporarily unavailable.

Payment can be made directly to the driver or via a Stripe link provided by the booking office.
In cases of more extensive damage, the driver must submit documentation to justify the additional cost.

The passenger will then be required to pay the supplemental amount through a Stripe link sent by Customer Care.

15 Prohibition of Consuming Food and Drink Inside the Vehicle

Eating or drinking inside the vehicle during the transfer is strictly prohibited, except for water.

Non-compliance with this rule may result in the passenger being held responsible for any damages or extraordinary cleaning costs, which will be assessed based on the severity of the situation.

16 Regulations for Transporting Oversized Luggage (e.g., Bicycles)

When transporting oversized luggage such as bicycles, sports equipment, or other bulky items, passengers must inform the booking office in advance.
The transportation of oversized luggage is subject to space availability and compatibility with the assigned vehicle.

If applicable, an additional charge for transporting oversized luggage will be communicated at the time of booking.
All items must be properly packed or protected to prevent damage to the vehicle or other luggage.

If the luggage occupies the interior of the vehicle, the passenger will be required to arrange for private transportation. Payment must be made through a Stripe link provided by the reservation office.

Items that cannot be safely loaded or exceed the vehicle’s size limitations may be refused at the sole discretion of the driver.

17. Applicable Law and Disputes

17.1. These Terms and Conditions are governed by Italian law.

17.2. If the user qualifies as a consumer, any disputes arising from these Terms and Conditions or related to them, or resulting from them, will be subject to the exclusive jurisdiction of the Court of the user's place of residence or domicile, as elected by the user within Italian territory. In all other cases, the Court of Rome will have exclusive jurisdiction.

18. Final provisions

18.1. Changes and additions to these Terms and Conditions must be made in writing.

18.2. If any provision of these Terms and Conditions is found to be invalid or unenforceable, it will not affect the validity of the remaining provisions. The invalid or unenforceable provision must be replaced with a provision that closely aligns with the economic objectives of these Terms and Conditions.

18.3. If the user qualifies as a consumer, they may have certain rights that cannot be waived through a contract. None of the provisions in these Terms and Conditions can override these rights if such overrides are expressly prohibited by applicable laws.

18.4. Within the limits permitted by applicable legal provisions, any changes to these Terms and Conditions due to emerging and verified technical, economic, and managerial needs, or changes in legal provisions and/or regulations related to these Terms and Conditions, will be communicated to the user via email. If the user does not communicate their intention to withdraw from these Terms and Conditions by registered mail with return receipt to the address specified in section 11.2 within 14 days of receiving the communication of change, it will be considered as accepted. The management company of the My Safe Place Transfer service will explicitly indicate this provision in its communication of change. To exercise the right of withdrawal in a timely manner, the date of sending the registered letter exercising this right will be deemed valid.

Signatures ________________

Explicit consent in accordance with Articles 1341 and 1342 of the Civil Code: After reviewing these Terms and Conditions, the user declares, in accordance with Articles 1341 and 1342 of the Civil Code, full acceptance and specific approval after careful reading of the clauses: 1.1, 1.2, 1.3, 1.4, 1.5, 1.6,1.7, 1.8, 1.9, 1.10,2.1, 2.2, 2.3, 2.4,2.5, 3.1, 4.1, 4.2, 4.3, 4.4, 4.5,4.6, 4.7, 4.8, 4.9, 5.1, 5.2, 5.3, 5.4, 5.5, 5.6, 5.7, 6.1, 6.2, 7.1, 7.2,7.3, 7.4, 7.5, 7.6, 7.7, 7.8, 7.9, 8.1,8.2, 9, 10.1,10.2, 11.1, 11.2, 11.3, 12.1, 12.2,12.3,12.4,12.5, 13.1,13.2, 13.3, 13.4, 14, 15, 16, 17.1, 17.2, 18.1, 18.2,18.3, 18.4.

Signatures ________________